Terms and Conditions

Welcome to Sunrise Balloon Marrakech. By accessing our website and booking an experience, you agree to the following terms and conditions.

1. Company Information

Sunrise Balloon Marrakech is a travel experience provider offering hot air balloon activities in Marrakech, Morocco.

This website and booking services are operated by New Marketers Agency LLC.

2. Booking & Payment

  • All bookings must be paid in full at the time of reservation.
  • Prices are displayed in EUR or USD, depending on your location.
  • Payments are processed securely via Stripe.
  • By completing a booking, you authorize us to charge your selected payment method.

3. Service Description

We offer hot air balloon experiences in Marrakech, which may include:

  • Hotel pickup and drop-off
  • Hot air balloon flight (approximately 40–60 minutes)
  • Traditional breakfast and refreshments
  • Optional activities where specified

All services are subject to availability and weather conditions.

4. Customer Responsibilities

By booking with us, you agree that:

  • You provide accurate and complete information
  • You arrive on time at the designated pickup point
  • You follow all safety instructions provided by staff

We reserve the right to refuse participation if a customer poses a safety risk.

5. Eligibility & Safety

  • Minimum age: 5 years
  • Not suitable for pregnant women
  • Not recommended for individuals with serious medical conditions

Participation is at your own risk, and you must follow all safety guidelines.

6. Cancellations & Refunds

All cancellations and refunds are governed by our Cancellation & Refund Policy, available on our website.

7. Changes & Availability

We reserve the right to:

  • Modify or cancel bookings due to weather, safety, or operational reasons
  • Substitute services of equal value when necessary

8. Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential damages
  • Our liability is limited to the amount paid for the booking

Customers participate in activities at their own risk.

9. Intellectual Property

All website content (text, images, branding) is the property of Sunrise Balloon Marrakech and may not be used without permission.

10. Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles.

11. Contact Information

For any questions regarding these Terms, please contact us:

By using this website and completing a booking, you agree to these Terms of Service.