Introduction and General Framework

Preface

The following terms and conditions govern all transactions conducted through the Sunrise Balloon Marrakech website. Any booking made on our website signifies the customer’s unconditional acceptance of these terms.

Object

This contract establishes the rights and obligations of both parties regarding the sale of Sunrise Balloon Marrakech’s services via the website.

Definitions

  • Distance Contract: Any agreement for the provision of services between Sunrise Balloon Marrakech and the customer, concluded exclusively through the Internet network.
  • Customer: Any individual purchasing services for personal use and not for professional purposes.
  • Booking Confirmation: The document confirming the service details, which the customer agrees to by clicking to confirm.
  • Order: A binding commitment by the customer to purchase the services offered by Sunrise Balloon Marrakech.

Pricing

  • Prices are displayed in USD ($).
  • The prices at the time of booking are final and will not be subject to changes unless explicitly agreed upon.

Payment Methods

Customers have two options for payment:

  1. Full Payment Online: Customers can pay the total amount securely online at the time of booking using PayPal or Stripe.
  2. Deposit Payment: Customers may choose to pay a 30% deposit online to secure their reservation. The remaining 70% balance is payable onsite before the flight.

By choosing the deposit option, the customer agrees to complete the payment before the service is provided. Payments are processed securely, and the customer guarantees they have the authority to use the selected payment method.

Cancellation and Refund Policy

Cancellation by Sunrise Balloon Marrakech

  • Weather-Related Cancellations:
    • If adverse weather conditions are forecasted and the flight is canceled the day before:
      • Option 1: Postpone the flight to a mutually agreed date.
      • Option 2: Receive a 100% refund of the amount paid (whether full or deposit).
    • If conditions on the day of the flight are deemed unsafe for takeoff:
      • Passengers are treated to a traditional breakfast in our Berber tent.
      • A 100% refund of the amount paid is issued.

Cancellation by the Customer

  • Cancellations made less than 24 hours before the scheduled flight are subject to a 100% charge of the booking amount.
  • No-Show: If the customer fails to arrive at the confirmed time, a 100% charge of the booking amount applies.

Force Majeure

Sunrise Balloon Marrakech is only bound to fulfill obligations to the extent that no major unforeseen events (force majeure) prevent them.

Legal Disclaimer

1. Non-Operator Status:
Sunrise Balloon Marrakech acts solely as a booking platform and is not the operator of the balloon rides listed on our website. All operational and safety responsibilities lie exclusively with the licensed balloon ride operators.

2. Role as Facilitator:
Our role is limited to facilitating bookings between customers and balloon ride operators. We do not manage, operate, or oversee any balloon ride services.

3. Liability Disclaimer:
Sunrise Balloon Marrakech is not responsible for any operational issues, safety concerns, or service quality related to the balloon rides. These responsibilities remain with the operators.

Passenger Information Handling

1. Secure Data Sharing:
Customer information required for compliance (such as names and nationalities) will be securely shared with the respective operators to ensure proper documentation.

2. Limited Responsibility for Compliance:
Sunrise Balloon Marrakech does not submit passenger information directly to aviation authorities. Compliance with local regulations, including documentation and approvals, is the sole responsibility of the operators.

By booking with Sunrise Balloon Marrakech, you acknowledge and accept these terms and conditions. We look forward to offering you a magical and safe hot air ballooning experience